Support

We're a small team and read every message.

Contact us

Email support@getsouffle.com with your question, bug or idea. Tell us your iPhone model and the app version (shown at the bottom of Settings) if it's about a problem, and add a screenshot if you can.

We aim to reply within a few business days. Please don't include passwords or payment card details.

Your subscription

Soufflé subscriptions are billed by Apple, so Apple handles changes, cancellations and refunds.

• Cancel or change your plan: on your iPhone, open Settings, tap your name, then Subscriptions, then Soufflé. Cancel at least 24 hours before your trial or billing period ends to avoid the next charge.
• Ask for a refund: go to reportaproblem.apple.com.
• Restore a purchase: on the paywall in Soufflé, tap Restore purchases while signed in to the Apple account you paid with.
• Household members: one plan covers everyone in the household. If you joined through an invite, you don't need your own subscription while the household's plan is active.

Deleting the app or your Soufflé account doesn't cancel your subscription. Cancel it with Apple as well.

Delete your account

You can delete your account and data from inside the app, or by emailing us. Step-by-step instructions and what gets deleted: Delete your account.

Privacy and your data

To ask what data we hold about you, get a copy, correct it or delete it, email privacy@getsouffle.com. Our Privacy Policy explains what we collect and why.

Legal

• Privacy Policy
• Terms of Use (Apple's standard license agreement)