Privacy Policy
Effective [EFFECTIVE DATE]
Soufflé is an app for running a household kitchen: your pantry, recipes, meal plans and grocery lists, shared with the people you live with. This policy explains what information we collect when you use the Soufflé app and website, why, who we share it with, how long we keep it, and the choices you have.
Soufflé is run by [LEGAL ENTITY NAME] ("we", "us"). We are responsible for your information under this policy.
The short version. We collect what we need to run Soufflé for you and your household. We don't sell your information, and we don't use it for targeted advertising. You can delete your account and data from the app at any time.
Contents
1. What we collect
Information you give us
- Account details. Your name and email address, and your phone number if you sign in with it. If you sign in with Apple or Google, we get your name and email address from them instead. A profile photo, if you add one.
- Your household. Which household you belong to, your role in it, and when you joined. When you invite someone, we create an invite link or code. We don't send invites ourselves; you share them from your phone.
- People without an account. A household member can add someone who doesn't use the app, such as a child, with a name plus their allergies and diets. Please only add someone if you look after them or they've agreed.
- Allergies and diets. Allergies (such as peanuts or shellfish) and diets (such as vegetarian or halal) for you and the people you add. We use this only to flag foods and recipes that may not suit someone in your household. Some laws treat it as health information, and we handle it with that in mind.
- Preferences. Settings such as measurement units, cooking skill level and notification choices.
- Your kitchen. Pantry items with their quantities and dates, recipes you save, import, write or rate, meal plans, grocery lists, notes, labels, and what you mark as used up or thrown away. Any prices you enter.
- Photos and imports. Photos you take or choose in the app, such as product packages, barcodes, receipts, recipes and food. Links, videos and text you send us to import a recipe or list.
- Feedback and support. Ideas, bug reports, votes and comments you post, and messages you send us.
Information collected as you use Soufflé
- Usage information. Which features you use and how, such as opening a screen, finishing onboarding, scanning an item, importing a recipe or starting a trial. We use it in a form linked to an internal ID, not your name or contact details.
- Device and diagnostic information. Your device model, operating system, app version, language and time zone, crash reports, performance data, and the IP address and time of requests to our servers.
- How you found Soufflé. When you install or open the app from one of our links, such as a household invite or a shared recipe, we learn which link it was, so the app can open the right invite or recipe and we can count which links work. Soufflé doesn't ask for permission to track you across other companies' apps and websites, and doesn't use your device's advertising identifier.
- Location, only if you turn it on. If you turn on automatic shopping mode, the app uses your location on your device to notice when you arrive at a store you've chosen. You can turn it off in the app or in your iPhone's Settings at any time.
Information from others
- Sign-in providers. If you sign in with Apple or Google, they share your name and email address (or Apple's private relay address) with us.
- Apple and our subscription provider. Whether you have an active subscription or trial, which plan, and renewal, cancellation and refund events. We never see your card details.
- Household members. Other members can add things to your shared household, and can add people without an account as described above.
2. How we use it
- To run Soufflé: create and secure your account, keep your household's pantry, recipes and lists in sync, import recipes, recognize scanned items, and flag allergy and diet conflicts.
- To manage your subscription: check whether your household's plan is active, show the right offer, and restore purchases.
- To communicate with you: notifications you've turned on, messages about your account and subscription, and replies to your support requests. If you've agreed to reminder or product emails, we send those too, and you can unsubscribe at any time.
- To improve Soufflé: understand which features help, find and fix bugs and crashes, and make the app faster.
- To keep Soufflé safe: prevent abuse, fraud and unauthorized access, and enforce our terms of use.
- To meet legal obligations: such as tax and accounting records, and responding to lawful requests.
We don't sell your information, use it for targeted advertising, or use it to build profiles for anyone else.
3. AI features
Some features send your content to AI service providers to process it for you:
- importing a recipe from a link, video, photo or pasted text;
- recognizing products and food in photos you take;
- matching recipes to what's in your pantry, which uses your pantry item names and the recipe's ingredients.
We send only what the feature needs. We don't send your name, contact details, or anyone's allergies and diets. Our providers process it to return a result to us, under agreements that don't allow them to use it for their own purposes.
AI results can be wrong. Always check allergens on the product label.
4. Who we share it with
- Your household. Everything in a shared household (pantry, recipes, lists, meal plans, photos, and the allergies and diets of its members and the people they add) is visible to all of its members, along with each member's name and photo. Members also see who added or changed something.
- People you share with. When you share a recipe or grocery list by link, anyone with the link can see what you shared until you turn the link off or it expires.
- Service providers who work on our behalf, only for the purposes in this policy:
- sign-in and account security;
- subscription and payment management (alongside Apple, which handles the payment itself);
- cloud hosting, data storage and server logs;
- AI processing (see section 3);
- product analytics, crash reporting and performance monitoring;
- app links and install measurement;
- email delivery and customer support tools.
- Legal and safety. When the law requires it, or when it's needed to protect the rights, property or safety of our users, the public or us.
- Business transfers. If Soufflé is sold or merged, your information may pass to the new owner, who must keep honoring this policy or tell you before it changes.
5. How long we keep it
| Information | How long |
|---|---|
| Your account and kitchen data | Until you delete it or your account. |
| Items you delete (recipes, pantry items, lists) | Permanently deleted about 30 days after you delete them. |
| Everything, after you delete your account | Kept for 7 days, during which we may be able to restore your account if you email us. Permanently deleted within 30 days of your request. Copies in our backups are overwritten within a further 7 days. |
| A shared household after its last member leaves | Permanently deleted about 30 days later. |
| Invite links | Stop working after 7 days, when the household is full, or when revoked. |
| Server logs | Up to 30 days. |
| Usage and diagnostic information | [ANALYTICS RETENTION], and deleted from our analytics when you delete your account. |
| Support messages | As long as needed to help you, then up to 2 years for our records. |
| Purchase records | As long as tax and accounting law requires. |
When you delete your account, what you added to a household that other members still use stays with that household, without your name attached. If you owned it, ownership passes to the member who has been in it longest.
6. Your choices and rights
- See, change or delete your information in the app: your profile, allergies and diets, household and everything in your kitchen.
- Delete your account in the app under Settings > Danger zone > Delete account, or by emailing us. See Delete your account.
- Leave a household at any time from the app.
- Turn off notifications, location and camera access in your iPhone's Settings, and marketing email from the unsubscribe link in any email.
- Ask us for a copy of your information, to correct it, to delete it, or to stop or limit a use of it, by emailing privacy@getsouffle.com.
We'll reply within one month, or sooner if your local law requires it. We may need to confirm it's you, usually by replying from the email or phone number on your account. You can ask someone to make a request for you with your written permission. We won't treat you differently for using your rights.
7. Region-specific information
European Economic Area, United Kingdom and Switzerland
We use your information on these legal bases:
- To provide the service you asked for (contract): your account, household, kitchen data, imports, AI features and subscription.
- With your consent: allergy and diet information, location, notifications, and marketing email. You can withdraw consent at any time; it doesn't affect what we did before.
- For our legitimate interests in keeping Soufflé secure, fixing problems and improving it: diagnostic data, server logs and product analytics. You can object to these.
- To meet legal obligations: such as tax records.
You have the rights to access, correct, delete, restrict and port your information, and to object. You can also complain to your local data protection authority. Our representative in the EU is [EU REPRESENTATIVE], and in the UK [UK REPRESENTATIVE].
United States
Depending on your state, including California, you may have the right to know what personal information we collect, use and disclose; to get a copy; to correct and delete it; and to opt out of its sale, of sharing for targeted advertising, and of profiling. We don't sell personal information or share it for targeted advertising, and we haven't in the past 12 months.
In the past 12 months we collected these categories, for the purposes in section 2, and disclosed them to the service providers in section 4: identifiers (phone number, email, internal IDs); customer records (name); commercial information (subscription status); internet activity (app usage and server logs); sensory information (photos you add); approximate or precise location only if you turn on automatic shopping mode; and sensitive information (allergy and diet information, which we use only to provide the features you asked for).
Canada, Australia, New Zealand, Japan, Singapore and the UAE
You can ask to access and correct your information, and to withdraw consent, by contacting us. If you're not satisfied with our reply, you can complain to your local privacy regulator.
8. Children
Soufflé isn't meant for children under 16, and they shouldn't create an account. A household member may add a child as a person without an account, with a name, allergies and diets, so the household can cook safely for them; that information is managed by the member who added it. If you think a child under 16 has given us information directly, contact us and we'll delete it.
9. Security
We use technical and organizational safeguards to protect your information and limit who can access it. No system is perfectly secure, so we can't guarantee it. If a breach affects your information, we'll tell you and the authorities as the law requires.
10. Where your information is processed
We're based in the United States, and our service providers process information in the United States and other countries. When we transfer information from the EEA, UK or Switzerland, we use legal safeguards such as the European Commission's standard contractual clauses.
11. Changes to this policy
We'll update this policy when our practices change, and change the date at the top. If a change is significant, we'll tell you in the app or by email before it takes effect.
12. Contact us
Questions or requests about your privacy:
[LEGAL ENTITY NAME]
[MAILING ADDRESS]
privacy@getsouffle.com